Live crickets and other insects

Please provide the following information to receive credit on a previous order. All requests must be made within 2 business days of delivery.

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Email address*
Phone Number*
Previous Order#*
Order Comments*
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We will research your order and respond within 2 business days. All credits are given at our discretion and will be issued back to the credit card that was charged on the original order. Credits typically take around 5-7 business days to reflect on your account once processed.

Please remember to read our live insect return policy. All insects are backed by our Live Delivery Guarantee. Should you experience a problem we will issue a credit at our discretion the value of the lost insects. We do not credit, refund or guarantee the cost of shipping. The cost of shipping is final and non-refundable. We offer a great variety of shipping options. These option vary greatly in service level and price. Please pick the option best suited for your area and needs. You have 2 business days from receipt of your order to report a loss. Please report all claims promptly. Claims made after the 2 business day notification window will not be honored.