Live crickets and other insects
 Winter Shipping Advisory      12/22/2014  (NO POSTAL ORDERS THIS WEEK)

The odds of your insects arriving alive drops dramatically when the temperature at the regional shipping FedEx hub in either ( Memphis, TN) or your location, drops to 15 degrees or below. Most suppliers of live insects stop shipping altogether when the temperatures are this cold. We know that you rely on your feeder insects each week so rather than not ship at all when the weather reaches these low extreme temperatures we offer the following options:
 
Live Delivery Guarantee Winter
 
Default Winter Shipping Policy (HFW-Hold For Weather): If your local night-time temperature is 15 degrees (F) or below according to the weather.com forecast, we will hold your order to ship at our discretion for up to seven days until the weather warms to acceptable levels. With this option our standard Live Delivery Guarantee will apply. We will refund the price of the crickets only, shipping charges will not be refunded for orders arriving DOA. If the weather doesn't improve by the end of the seven day period your order will not ship. Your order will be cancelled and your credit card used to purchase your insects will be refunded.
 
Optional Winter Shipping Policy (SWG-Ship Without Gaurantee): Your order will go out as scheduled if the over night low temperature is between 0 degrees and 15 degrees without any Live Delivery Guarantee. Orders placed for locations with temperatures below zero degrees will not ship. We will hold them for up to seven days for the weather to warm to above zero degrees. If after seven days your order has not shipped it will be canceled and your credit card refunded. We will not refund the price of the crickets or the shipping charges for orders shipped to locations with temperatures between 0 and 15 degrees that arrive DOA. This option must be selected at time of checkout.


Requesting a package be held at a local FedEx location for pickup can be a great option. In these cold winter months having a package held could greatly increase the chance of your crickets and other insects arriving alive and healthy. This option is offered at no additional fee and is available at many locations in the lower 48 states. Simply follow the instructions located here at the FedEx.com website to locate the address of the facility where you would like your order to be held. (Not all locations are available for the hold for pickup option.) Then upon checkout enter your name and the FedEx location as the ship to address. Be sure to include a valid phone number for FedEx to notify you when your package is ready to be picked up. Packages will be held for a maximum of 5 days at the FedEx location.


The following states in red are currently listed at night-time temperatures of 15 degrees (F) or below: If you have any questions or concerns related to your state or our shipping policy please feel free to contact us or call (800) 735-8537. Please check your state for a weather hold and the maps below. If your state us currently being held we suggest you refer to the weather maps below and place your order on the day you would like it to ship on.

ALABAMA MAINE     OHIO
ARIZONA   MARYLAND OKLAHOMA
ARKANSAS    MASSACHUSETTS OREGON
CALIFORNIA     MICHIGAN   PENNSYLVANIA
COLORADO          MINNESOTA   RHODE ISLAND
CONNECTICUT MISSISSIPPI   SOUTH CAROLINA
DELAWARE    MISSOURI       SOUTH DAKOTA
FLORIDA MONTANA TENNESSEE
GEORGIA      NEBRASKA TEXAS
IDAHO    NEVADA      UTAH
ILLINOIS   NEW HAMPSHIRE    VERMONT
INDIANA   NEW JERSEY   VIRGINIA
IOWA NEW MEXICO WASHINGTON
  KANSAS   NE W YORK  WEST VIRGINIA
KENTUCKY NORTH CAROLINA       WISCONSIN
LOUISIANA NORTH DAKOTA WYOMING

Please click on the links below to go to www.weather.com to view the extended forecast.


SHIPPING INFORMATION:

When will my order ship?
 Orders placed before 3 pm CT will be shipped the same day provided the selected Shipping Service Level is available
 that day. If not the order will be shipped on the following Monday. Weeks with holidays may vary. See chart below:
 Shipping Service Level  Monday  Tuesday  Wednesday  Thursday  Friday 
 FedEx Overnight
 Priority/Standard 
 Ships Same Day   Ships Same Day   Ships Same Day   Ships Same Day   Ships Monday 
 FedEx 2nd Day  Ships Same Day   Ships Same Day   Ships Same Day   Ships Monday
 FedEx Ground  Ships Same Day   Ships Same Day   Ships Same Day   Ships Monday
 FedEx Home-Deilvery Ships Same Day  Ships Same Day Ships Same Day Ships Same Day Ships Monday
 FedEx Express Saver
 3 Day
Ships Same Day Ships Same Day Ships Monday
 USPS First Class
 Est. Delivery: 2-7 days
 Ships Same Day   Ships Same Day   Ships Same Day   Ships Same Day   Ships Monday 
 USPS Priority Mail
 Est. Delivery: 2-3 days
 Ships Same Day   Ships Same Day   Ships Same Day   Ships Same Day   Ships Monday