Live Delivery Guarantee Spring/Summer/Fall
We Guarantee Live Delivery of your insect order. Should you experience a problem we will issue a credit at our discretion the value of the lost insects. We do not credit, refund or guarantee the cost of shipping. The cost of shipping is final and non-refundable. We offer a great variety of shipping options. These option vary greatly in service level and price. Please pick the option best suited for your area and needs. You have 2 business days from receipt of your order to report a loss. Please report all claims promptly. Claims made after the 2 business day notification window will not be honored. To request a credit please call our sales team at 1 800 735-8537 or use our Credit Request Form
Live Delivery Guarantee Winter
Fluker Farms guarantees live delivery when temperatures are as low as 16
degrees at the destination and/or regional sort facilities. While most
insect growers simply refuse to ship at temperatures below this threshold,
Fluker Farms recognizes how much you rely on live insect for your pet’s
nourishment and feel you should have a choice in the matter. Therefore,
we provide the following options when the weather drops to 0-15
degrees (we will not ship to any areas below 0 degrees).
1) Ship Without Guarantee (SWG)-You can choose to have your insects
shipped when the night time temperatures are between 0-15 degrees by
selecting the SWG option, however, we cannot guarantee live delivery
and NO REFUND will be given for insects that do not arrive alive.
2) Hold For Weather (HFW)-If you choose the HFW option, your order
may be held up to 7 days while we wait on improved shipping conditions.
If after 7 days the weather doesn’t improve enough for your order to be
shipped, it will be cancelled and any charges refunded.
For your convenience we offer a variety of shipping methods. Please
choose the method that is best suited for the conditions in your area.
Keep in mind that although Fluker Farms will replace any crickets that do
not arrive alive (subject to the extreme weather policy outlined above),
Fluker Farms DOES NOT
guarantee any shipping charges. All shipping
charges are final and non refundable. Please inspect your packages upon
delivery and contact us immediately with any problems. All live insect
claims must be made within 2 business days of delivery. To request a
claim, please fill out our credit request form.
All claims will be processed within 2 business
Feeder insect supplies purchased at flukerfarms.com or from one our sales representatives are guaranteed 30-days from the original date of purchase unless specified otherwise on a warranty card. Any products purchased from a pet store and not one of our sales representatives or flukerfarms.com, must be returned to the pet store where purchased and are subject to the return policy of the pet store where purchased.