Live crickets and other insects
Live Insects:
Live Delivery Guarantee Spring/Summer/Fall

We Guarantee Live Delivery of your insect order. Should you experience a problem we will issue a store credit, refund or replace at our discretion the value of the lost insects. We do not credit, refund or guarantee the cost of shipping. The cost of shipping is final and non-refundable. We offer a great variety of shipping options. These option vary greatly in service level and price. Please pick the option best suited for your area and needs. You have 24 hours from receipt of your order to report a loss. Please report all claims promptly. Claims made after the 24 hour notification window will not be honored.

Live Delivery Guarantee Winter
The odds of your insects arriving alive drops dramatically when the temperature at the regional shipping FedEx hub in either (Memphis, TN) or your location, drops to 15 degrees or below. Most suppliers of live insects stop shipping altogether when the temperatures are this cold. We know that you rely on your feeder insects each week so rather than not ship at all when the weather reaches these low extreme temperatures we offer the following options:
Default Winter Shipping Policy (HFW-Hold For Weather): If your local night-time temperature is 15 degrees (F) or below according to the forecast, we will hold your order to ship at our discretion for up to seven days until the weather warms to acceptable levels. With this option our standard Live Delivery Guarantee will apply. We will refund the price of the crickets only, shipping charges will not be refunded for orders arriving DOA. If the weather doesn't improve by the end of the seven day period your order will not ship. Your order will be cancelled and your credit card used to purchase your insects will be refunded.
Optional Winter Shipping Policy (SWG-Ship Without Gaurantee): Your order will go out as scheduled if the over night low temperature is between 0 degrees and 15 degrees without any Live Delivery Guarantee. Orders placed for locations with temperatures below zero degrees will not ship. We will hold them for up to seven days for the weather to warm to above zero degrees. If after seven days your order has not shipped it will be canceled and your credit card refunded. We will not refund the price of the crickets or the shipping charges for orders shipped to locations with temperatures between 0 and 15 degrees that arrive DOA. This option must be selected at time of checkout.

Go to Shipping Advisory to see if there are any advisories for your area. States listed in red currently have night-time temperatures of 15 degrees (F) or below: If you have any questions or concerns related to your state or our shipping policy please feel free to email or contact us at (800) 735-8537.

Dry Goods:

Feeder insect supplies purchased at or from one our sales representatives are guaranteed 30-days from the original date of purchase unless specified otherwise on a warranty card. Any products purchased from a pet store and not one of our sales representatives or, must be returned to the pet store where purchased and are subject to the return policy of the pet store where purchased.