Live crickets and other insects



A:
Live Delivery Guarantee Spring/Summer/Fall
 
We Guarantee Live Delivery of your insect order. Should you experience a problem we will issue a credit at our discretion the value of the lost insects. We do not credit, refund or guarantee the cost of shipping. The cost of shipping is final and non-refundable. We offer a great variety of shipping options. These option vary greatly in service level and price. Please pick the option best suited for your area and needs. You have 2 business days from receipt of your order to report a loss. Please report all claims promptly. Claims made after the 2 business day notification window will not be honored. To request a credit please call our sales team at 1 800 735-8537 or use our Credit Request Form.

Live Delivery Guarantee Winter
 
Fluker Farms guarantees live delivery when temperatures are as low as 16 degrees at the destination and/or regional sort facilities. While most insect growers simply refuse to ship at temperatures below this threshold, Fluker Farms recognizes how much you rely on live insect for your pet’s nourishment and feel you should have a choice in the matter. Therefore, we provide the following options when the weather drops to 0-15 degrees (we will not ship to any areas below 0 degrees).

1) Ship Without Guarantee (SWG)-You can choose to have your insects shipped when the night time temperatures are between 0-15 degrees by selecting the SWG option, however, we cannot guarantee live delivery and NO REFUND will be given for insects that do not arrive alive.

2) Hold For Weather (HFW)-If you choose the HFW option, your order may be held up to 7 days while we wait on improved shipping conditions. If after 7 days the weather doesn’t improve enough for your order to be shipped, it will be cancelled and any charges refunded.

For your convenience we offer a variety of shipping methods. Please choose the method that is best suited for the conditions in your area. Keep in mind that although Fluker Farms will replace any crickets that do not arrive alive (subject to the extreme weather policy outlined above), Fluker Farms DOES NOT guarantee any shipping charges. All shipping charges are final and non refundable. Please inspect your packages upon delivery and contact us immediately with any problems. All live insect claims must be made within 2 business days of delivery. To request a claim, please fill out our credit request form. All claims will be processed within 2 business days.

Go to Shipping Advisory to see if there are any advisories for your area. States listed in red currently have night-time temperatures of 15 degrees (F) or below: If you have any questions or concerns related to your state or our shipping policy please feel free to contact us or call (800) 735-8537.

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Q: What are my shipping options?
A: Currently we are shipping via FedEx and USPS.
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Q: How do I estimate my shipping charges?
A: Simply place the desired products in your cart, then click "Cart" at the top of the page. Once in your cart look to the left-hand side of the screen, directly below the products will be a location to enter your zipcode. Once you have entered your zipcode you will see the shipping methods available to you as well as the estimated cost for each service. Click the drop down menu to change between FedEx and USPS.

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Q: When will my order ship?
A: All live insect orders placed before 3:00 PM CT will be shipped same day according to the shipping chart below if the selected method is available to ship on that day. Orders placed after 3:00 PM CT will be shipped the following business day that is available for the selected method listed in our shipping chart below.

 Orders placed before 3 pm CT will be shipped the same day provided the selected Shipping Service Level is available
 that day. If not the order will be shipped on the following Monday. Weeks with holidays may vary. See chart below:
 Shipping Service Level  Monday  Tuesday  Wednesday  Thursday  Friday 
 FedEx Overnight
 Priority/Standard 
 Ships Same Day   Ships Same Day   Ships Same Day   Ships Same Day   Ships Monday 
 FedEx 2nd Day Ships Same Day   Ships Same Day   Ships Same Day   Ships Monday
 FedEx Ground Ships Same Day   Ships Same Day   Ships Same Day   Ships Monday
 FedEx Home-DeilveryShips Same Day Ships Same Day Ships Same Day Ships Same Day Ships Monday
 FedEx Express Saver
 3 Day
Ships Same Day Ships Same Day Ships Monday
 USPS First Class
 Est. Delivery: 2-7 days
 Ships Same Day   Ships Same Day   Ships Same Day   Ships Same Day   Ships Monday 
 USPS Priority Mail
 Est. Delivery: 2-3 days
 Ships Same Day   Ships Same Day   Ships Same Day   Ships Same Day   Ships Monday 

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Q: When will I receive my order?
A: Refer to the chart above to estimate delivery. Please keep in mind that holidays may affect when your package will arrive.
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Q: Do I have to be home for delivery?
A: No, we no longer require you to be home for delivery. In extreme temperatures, however, it is advisable to leave a ice chest or container of sorts for the driver to place the shipment in to guard against the elements.

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Q: Can I place my order on live operator, or via email?
A: You cannot place an order with our sales staff over live operator, the connection is not secure to transmit sensitive information. You can place an order by sending an email to our help desk, if you have ordered from our company before, as our server is not sercure enough to send sensitive information such as a credit card number or address.

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Q: What should I do if my insect order appears to have arrived dead?
A: During the summer months, if your order arrives dead, please contact one of our sales staff for credit or fill out our Credit Request Form. During the winter months, please give your insects at least three hours to warm before reporting any losses. When you receive your order, place them in a warm room, but not directly in front of a heater.

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Q: How do I track a shipment?
A: Provided with a valid email address, we will send an e-mail on the same day your order ships, that will contain a tracking number. From there, you may visit FedEx to track the order USPS.com. If you do not have an email address, you may call our offices after 4:00 PM CT to receive a tracking number.

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Q: How do I contact your sales representatives?
A: Our sales staff is on hand Monday - Thursday, 8:00 AM - 4:30 PM CT and Friday 8:00 AM - 12:00 PM CT. You may contact us by phone, 1 800 735 8537, by web form, or by live chat during those hours. If reporting a loss please fill out our Credit Request Form. After 4:30 PM CT, on weekends, or holidays you may contact us by web form and we will return it as soon as possible.

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